Apen is a IT technical support company Specializing in providing services to SMEs and companies in Barcelona and the surrounding province. Our team of highly qualified technicians ensures that both your company's hardware and software operate without interruption, resolving any issues quickly and efficiently.
Our IT technical services They cover all your company's needs: preventive and corrective equipment maintenance, server installation and configuration, local network management, antivirus system installation, malware detection and removal, backups, ERP implementation, and remote and on-site support for any urgent incident.
As a company of IT technical support, We know that every company is different. That's why we conduct a preliminary study of each client's infrastructure to design the solution best suited to their specific needs. Each client has a dedicated technician assigned to them who has in-depth knowledge of their systems, allowing for faster and more efficient resolution of issues.
Our IT support also includes remote incident response, allowing us to resolve problems without on-site travel and without interrupting your work. When an incident requires physical presence, our technicians will travel to your premises with an emergency response time of 4 hours.
We offer three technical support plans tailored to each type of company: Basic Maintenance for occasional incidents, Outsourcing for companies that want to completely outsource their IT, and Premium with all corrective and preventive services at a fixed price, including equipment loan and travel.
