{"id":8686,"date":"2018-01-24T11:28:40","date_gmt":"2018-01-24T11:28:40","guid":{"rendered":"https:\/\/www.apen.es\/?p=8686"},"modified":"2025-03-04T10:10:42","modified_gmt":"2025-03-04T10:10:42","slug":"la-mejor-garantia-es-la-satisfaccion-de-nuestros-clientes","status":"publish","type":"post","link":"https:\/\/www.apen.es\/en\/blog\/la-mejor-garantia-es-la-satisfaccion-de-nuestros-clientes\/","title":{"rendered":"The best guarantee is the satisfaction of our customers"},"content":{"rendered":"<p>Welcome to the Apen Blog.<\/p>\n\n\n\n<p>Currently, the best guarantee any company can offer is the level of satisfaction of its own customers.<strong>&nbsp;Apen&nbsp;<\/strong>We are aware of the importance of these opinions and are implementing a process to&nbsp;<strong>feedback<\/strong>&nbsp;for our&nbsp;<strong>customers<\/strong>.<br>With this post we want to share with you our latest success story of an implementation of a<strong>&nbsp;Premium maintenance&nbsp;<\/strong>to the company&nbsp;<strong>BSV electronics<\/strong>.<br><strong>BSV<\/strong>&nbsp;It is a technology company that designs, manufactures, and offers electronic solutions for professionals in the swimming pool, water treatment, and lighting industries. A family business now managed by the second generation.,&nbsp;<strong>Jordi Vila&nbsp;<\/strong>and a whole team with experience and a strong desire to work.<br>We spoke with&nbsp;<strong>Jordi Vila<\/strong>, manager of<strong>&nbsp;BSV electronics<\/strong>, regarding the implementation of&nbsp;<strong>Premium maintenance&nbsp;<\/strong>in your company.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What needs did BSV have?<\/strong><\/h2>\n\n\n\n<p><strong>JV-<\/strong>The main need we had in&nbsp;<strong>Bsv electronics&nbsp;<\/strong>It was about being able to improve our company&#039;s IT performance without neglecting the cost that this service would entail.<br>We wanted&nbsp;<strong>reduce our incidents&nbsp;<\/strong>and to keep our IT spending under control at all times.<br>We were very clear that it was very important for us to find a supplier who was close to us, who generated&nbsp;<strong>trust<\/strong>&nbsp;and that it would give a&nbsp;<strong>quick response&nbsp;<\/strong>to any incident and at any time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What solution has been provided?<\/strong><\/h2>\n\n\n\n<p><strong>JV-<\/strong>First of all,&nbsp;<strong>Apen<\/strong>&nbsp;He performed a&nbsp;<strong>IT audit&nbsp;<\/strong>to identify our potential limitations or problem areas.<br>Subsequently, he proposed an upgrade of our computer infrastructure to implement a comprehensive improvement plan and a service with extended hours coverage, which would generate significant benefits for us.&nbsp;<strong>tranquillity<\/strong>&nbsp;in the face of possible incidents.<br>The fact of always having the same&nbsp;<strong>qualified technician&nbsp;<\/strong>Having a thorough understanding of our company will generate for us&nbsp;<strong>trust<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What benefits has BSV obtained?<\/strong><\/h2>\n\n\n\n<p><strong>JV-<\/strong>The benefits obtained are numerous, but perhaps the most important for us is that we have&nbsp;<strong>earned in service&nbsp;<\/strong>from minute one and&nbsp;<strong>with complete peace of mind<\/strong>.<br>We now have control over the costs of our IT department at all times and we have also caught up technologically.<br>We also have a&nbsp;<strong>telephone support&nbsp;<\/strong>to the user&nbsp;<strong>very complete&nbsp;<\/strong>which is undoubtedly an added value.<br><strong>Apen<\/strong>&nbsp;We undergo regular preventative maintenance and annual check-ups to&nbsp;<strong>anticipate<\/strong>&nbsp;to future incidents.<\/p>\n\n\n\n<p>We can conclude that if our company has to cover&nbsp;<strong>IT needs&nbsp;<\/strong>On a regular basis (due to the nature of its own business), it is time to consider&nbsp;<strong>hire<\/strong>&nbsp;a good&nbsp;<strong>IT maintenance<\/strong>\u2026and in&nbsp;<strong>Apen<\/strong>, We have developed various packages of&nbsp;<strong>computer maintenance<\/strong>&nbsp;that perfectly adapt to the needs of our clients.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>You can consult the types of computer maintenance.&nbsp;<a href=\"https:\/\/www.apen.es\/en\/computer-maintenance\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/strong><\/h3>","protected":false},"excerpt":{"rendered":"<p>Welcome to the Apen Blog. Currently, the best guarantee any company can offer is customer satisfaction\u2026<\/p>","protected":false},"author":4,"featured_media":8685,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[47,339],"tags":[338,48],"class_list":["post-8686","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-apen","category-casos-de-exito","tag-clientes-satisfechos","tag-mantenimiento-informatico"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La mejor garant\u00eda es la satisfacci\u00f3n de nuestros clientes - Apen Inform\u00e1tica<\/title>\n<meta name=\"description\" content=\"Bienvenidos al Blog de Apen. 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