{"id":63026,"date":"2026-01-09T12:05:51","date_gmt":"2026-01-09T12:05:51","guid":{"rendered":"https:\/\/www.apen.es\/?post_type=caso-de-exito&p=63026"},"modified":"2026-05-07T15:49:46","modified_gmt":"2026-05-07T15:49:46","slug":"metropolitan-spain","status":"publish","type":"caso-de-exito","link":"https:\/\/www.apen.es\/en\/caso-de-exito\/metropolitan-spain\/","title":{"rendered":"Metropolitan Spain SL"},"content":{"rendered":"

\u00abThey have helped us create a homogeneous printing park with adapted and unified prices throughout the territory<\/strong>.\u00bb<\/h3>\n\n\n\n

Fabricio Paez \u2013 IT Director<\/p>\n\n\n\n

HOW LONG HAVE YOU KNOWN OR WORKED WITH APEN?<\/strong><\/h3>\n\n\n\n

We have known APEN since 2021 and it was from December 2023 that we began to work closely with them.
<\/p>\n\n\n\n

HOW DO THEY HELP YOU IN YOUR DAY-TO-DAY LIFE?<\/strong><\/strong><\/h3>\n\n\n\n

They handle and resolve incidents that arise both nationally and internationally, and have helped us with the unified shipment of consumables.
<\/p>\n\n\n\n

WHAT CHANGES OR IMPROVEMENTS HAVE YOU EXPERIENCED?<\/strong><\/h3>\n\n\n\n

We've significantly reduced technical issues and now work with much greater peace of mind. The overall feeling is one of security, efficiency, and confidence. Day-to-day operations are smoother, and the team can focus on their work without interruption.<\/p>\n\n\n\n

WHY DO YOU TRUST THEM AS A SUPPLIER?<\/strong><\/strong><\/h3>\n\n\n\n

Because they are very quick at resolving problems, they have greatly simplified our administrative processes, and we have received high-quality sales and technical service. The relationship has been excellent.
<\/p>\n\n\n\n

DO YOU THINK APEN ADDS VALUE TO YOUR COMPANY?<\/strong><\/strong><\/h3>\n\n\n\n

Yes. APEN outsources printing services outside of Catalonia to a specialized company that prioritizes customer service, attending to each branch promptly, sending consumables directly, and avoiding overloading the service. Furthermore, they have provided us with state-of-the-art, updated, and very robust printing hardware.<\/p>\n\n\n\n

WHAT NEED DID YOU HAVE THAT HAS BEEN MET?<\/strong><\/h3>\n\n\n\n

We needed to centralize incident management and the maintenance of printing equipment to be more efficient, optimize resources, and better control expenses.<\/p>\n\n\n\n

WHAT SOLUTION HAVE THEY OFFERED YOU?<\/strong><\/h3>\n\n\n\n

They have helped us to create a homogeneous printing park with adapted and unified prices throughout the territory.<\/p>\n\n\n\n

WHAT BENEFITS HAS IT PROVIDED YOU?<\/strong><\/h3>\n\n\n\n

The ease of managing all consumable services, incidents and maintenance across the entire territory, reducing expenses and improving the productivity of the IT area.<\/p>\n\n\n\n

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