{"id":60247,"date":"2025-09-30T09:20:39","date_gmt":"2025-09-30T09:20:39","guid":{"rendered":"https:\/\/www.apen.es\/?post_type=caso-de-exito&p=60247"},"modified":"2025-10-28T09:27:39","modified_gmt":"2025-10-28T09:27:39","slug":"granollers-auditorium-theatre","status":"publish","type":"caso-de-exito","link":"https:\/\/www.apen.es\/en\/caso-de-exito\/teatre-auditori-de-granollers\/","title":{"rendered":"Granollers Theatre"},"content":{"rendered":"

NEEDS<\/strong><\/h3>\n\n\n\n

The need of the Granollers theater was to be able to outsource its IT services without risks and with qualified personnel to be able to meet all its needs.<\/p>\n\n\n\n

\u201cEvery day\u2019s work is different, and we have to adapt if the program requires it.\u201d<\/strong><\/p>\n\n\n\n

Another basic point was to cover the works.<\/p>\n\n\n\n

\u201cDuring the week we need standard maintenance, but on the weekend we need extra support.\u201d<\/strong><\/p>\n\n\n\n

Everything is computerized: Wi-Fi, ticket sales, ticket validation, etc., and the theater cannot be left without service at a time like this.<\/p>\n\n\n\n

SOLUTION<\/strong><\/h3>\n\n\n\n

Apen presented us with a simple but effective proposal, adapted to our possibilities.<\/p>\n\n\n\n

\u201cThe solution presented by Apen fit within our budget and we felt comfortable with it.\u201d<\/strong><\/p>\n\n\n\n

We have a technician assigned every two weeks, who is always the same and knows the house perfectly\u2026 it's as if he were one of the staff.
We also offer remote support on weekdays with a 4-hour response time for emergencies. If the issue occurs on a weekend, the response time is 1 hour, which is very important to us.<\/p>\n\n\n\n

BENEFITS<\/strong><\/h3>\n\n\n\n

The benefits are many, since Apen controls everything in terms of licensing, equipment, communications, etc\u2026 we are very at ease.<\/p>\n\n\n\n

\u201cAnother benefit is that they are local and have technical staff resources available when there is a problem.\u201d<\/strong><\/p>","protected":false},"featured_media":5223,"parent":0,"menu_order":38,"template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"soluciones":[924],"solucion":[937],"class_list":["post-60247","caso-de-exito","type-caso-de-exito","status-publish","has-post-thumbnail","hentry","soluciones-mantenimiento-informatico","solucion-mantenimiento-outsourcing"],"acf":[],"yoast_head":"\nTeatre de Granollers - Apen Inform\u00e1tica<\/title>\n<meta name=\"description\" content=\"NECESIDADES La necesidad del teatro de Granollers era poder externalizar su inform\u00e1tica sin riesgos y con personal calificado para poder atender todas sus\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.apen.es\/en\/success-story\/granollers-auditorium-theatre\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Teatre de Granollers - 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