At Apen, you can find three types of IT maintenance: a basic option, a second option called outsourcing, and a third option called Premium. Today we want to focus on the basic option. IT services outsourcing, to explain what it consists of and all the advantages it can bring to your company.
It's a type of IT maintenance service offered by our highly qualified technical team to companies that don't have an IT department or to large corporations that want to supplement their existing one. IT services outsourcing A technician is assigned during the contracted hours, and outside of these hours you can also have access to our emergency technical support, receiving a response in less than four hours.
This IT services outsourcing It includes preventative maintenance and a technician during contracted hours, telephone support with top-tier remote services, an annual audit and improvement plan, equipment loans, technical support, response time for IT emergencies in less than four hours, standard 5x10 coverage, inventory management, and travel expenses included within the contracted hours. The major advantages of this IT services outsourcing It offers significant savings in staff selection and training, includes having a replacement technician in case of absence, illness, or vacation, optional technical management at no extra cost, technical coverage during contracted hours with an emergency response time of less than four hours, and travel expenses for our technical team included. You can purchase a package of hours to simplify management and get a better hourly rate; packages range from 10 to 100 hours. Furthermore, with the IT services outsourcing You can secure your company's data with a fully automated online backup system at a truly affordable price. You can get from 5 GB to 1 TB, with 30-day retention.
We offer three fully adjustable and customizable IT maintenance plans to provide tailored solutions for each client. Our 25 years of experience in the industry, our specialized IT maintenance and security team, our personalized consulting, our top-quality products, the flexibility of our services, and all at competitive prices, make us a leading company in this sector.
On our website you can see everything we have to offer, success stories from real companies that have trusted us to keep their IT systems safe and stable, and also our blog, where you can read articles and information of general interest to the business world. If you are interested in installing a IT services outsourcing Contact us at your company, without obligation, and we can advise you and find the best solution for your SME.
