When talking about a virtual switchboard We are referring to an IP PBX telephone system that is hosted on a cloud service on the internet, so the client does not need large offices with sophisticated and large equipment, except for the terminals or telephones.
Virtual switchboards are used to manage calls for companies of all sizes: from companies with 1 or 2 employees to multinationals.
Since the virtual PBX is a cloud-based service, the extensions connect to it via the internet. Incoming and outgoing calls for the company, which use IP telephony, always pass through and are managed by the virtual PBX.
With a virtual switchboard, companies can manage their entire telephone system: from creating extensions to adding new phone numbers, creating schedules and queues, playing music on hold, and much more.
There are many more advantages to using a virtual PBX compared to traditional ones. The extensions don't have to be physically together; they don't need to be in the same office, city, or even country. Essentially, their benefits lie in cost savings and efficiency. Furthermore, virtual PBXs are very useful for getting closer to customers and generating more leads.
Each virtual switchboard offers one or more telephone numbers that make it accessible from outside and also offers very competitive rates for international calls.
A call reception protocol can be configured to display a company greeting before routing the call to an internal extension. We can also ensure that the user accesses the appropriate department without going through any procedures, and we can change the system's features depending on the time of day. However, since it's an internet-based service, its functionalities can be expanded and improved over time.
What to consider when choosing a virtual PBX?
The telephone stations are always connected via the internet to the virtual PBX. This allows multiple company locations to be connected to the same virtual PBX, which manages all calls and phone lines for all employees.
Therefore, technical support is one of the fundamental pillars of a virtual PBX. When choosing an IP telephony provider, it is crucial that they offer good support and genuinely prioritize excellent customer service.
Since a virtual switchboard works the same way as a traditional switchboard, but with all the benefits of cloud technology, it is important to look for an option that adapts to all the company's needs and also offers possibilities for expansion and the possibility of adding new functionalities.
