Pista Cero
NEEDS
We were using an ERP system that worked well but didn't meet all our needs. We were working with SAP and were completely restricted from making improvements or adaptations due to the high cost of these modifications. This prevented us from evolving the program as we needed.
“"To make decisions you need to know what's happening in your company, and with the ERP we had it was complicated."”
For us, it was essential to resolve the warehouse, the management of online orders, triangular buying and selling, technical service, contracts, etc…
SOLUTION
Apen presented us with the a3ERP global solution that was a very good fit for our company, and without too many difficulties.
Apen had some integrated modules in a3ERP that could be very helpful. With the technical service module, we can manage technical support services more easily and efficiently, controlling technicians, hours, contracts, clients, etc., with the goal of maximizing our resources and improving the quality of service we offer our clients.
Apen also suggested the sales management module to us so that we could quickly and easily manage an online store with a high volume of orders.
BENEFITS
We have achieved many benefits, and very positive ones at that.
“We have control over everything that happens in our house and we can analyze it to make the best decisions.”
Now, the ERP system is no longer a barrier to making any changes in our company; on the contrary, it adapts and provides us with greater rigor and control. All of this at a much lower cost than the SAP solution we previously had.
We can provide better service to our customers and partners thanks to the management of our ERP.
"It would be unthinkable to manage the large amount of data we move without a tool that was up to the task."
Integrating all our data into a single database provides us with security, integration, and peace of mind.
