Cambridge School
NEEDS
Cambridge's main need was to reduce its IT issues by outsourcing its operations. All of this could be done without taking on any risks and with trusted technicians.
“For us, it was essential to have a single provider for all our IT needs..”
It was very important to reinforce their security, and that meant having a quick response to any potential incidents.
SOLUTION
Apen developed an improvement plan that involved a progressive upgrade of the computer infrastructure and presented a proposal that was tailored to Cambridge's capabilities.
“We are very happy with our coach from Apen, he's like another member of the team… he always goes the extra mile..”
They have telephone support available to resolve issues almost immediately.
Thanks to the implementation of a "WIKI" where all the company's information resides, including inventory, common problems, basic instructions for repetitive actions, etc., response time is greatly reduced and the customer gains autonomy.
BENEFITS
Apen has brought Cambridge several benefits, but surely the most important is that they have gained a lot in service.
“We are delighted with Apen's professionalism; we now have a technology partner that enhances our service..”
Today, having a good technology partner generates much more confidence and peace of mind for our company.
