Blancafort
It is a company in the hotel sector that manages the Hotel Blancafort Spa Termal, a four-star establishment located in La Garriga, Barcelona. With a team of 52 professionals, it offers wellness and relaxation experiences in a unique natural setting.
NEEDS
The company has computer equipment that operates 24 hours a day, 365 days a year.
“We needed someone to take care of the maintenance of all the equipment for us without us having to worry about anything.”
They had an IT department with two people who couldn't meet the needs of 100%. Furthermore, cost reductions led them to look for other alternatives that would meet the company's needs without affecting service.
SOLUTION
Apen provided the solution:
“He conducted an audit of the entire network and set up a ticketing service where daily incidents are managed.”
The biggest change has been the investment of time in prevention. We've improved a lot in managing unforeseen events.
BENEFITS
- Cost reduction
- Known and fair fee
- System knowledge
- User standardization
- Preventive
- Improvement plan
