Remote control service

He remote technical support represents a resolution of technical issues and it is geared towards problems that can be resolved remotely, by connecting IT technicians to the affected computer. Apen, As specialists in computer maintenance, we offer a remote control service, with which we try to resolve all user doubts and incidents.

What does the remote control allow?

• Access networked equipment remotely, via a local area network or the Internet
• Offer a Fast technical support and manage the equipment and servers
• It includes video calls, calls, and chat between customer and technician
• Technical support agile and personalized.
• More security, because remote access is controlled by internationally certified and supported software.

The remote control service This will allow a specialized technician to access your computer to try to resolve issues or offer assistance in your work.

Hire an IT company to improve productivity

Technology improves productivity enabling communication, collaboration, and knowledge sharing, which empowers employees to innovate. It is important to hire companies specializing in IT maintenance, such as Apen, specialists in technical maintenance with remote support, to fix all the problems and incidents that may arise.
Hiring an IT maintenance company is a great advantage for SMEs, which will spend between 25% and 50% less thanks to remote technical support. Remote control allows for fast and efficient service without having to hire anyone, because it is normally included within a technical maintenance service. Hiring an IT consulting firm will help you uncover the problems that computer systems can cause.

Advantages of remote control in SMEs

Employees want to work in an environment where their computers are always up and running, where downtime is minimal and software functions as it should. They want to be competitive and are looking for technological tools that truly help them achieve their goals. Professional IT consulting firms offer planned and measured approaches to system maintenance, security, backups, and disaster recovery, saving SMEs time and money. Specialized IT consulting firms stay informed of the latest technological advancements to improve the quality of the remote technical support they offer their clients. They know how to implement the latest available hardware, software, and enterprise applications.

In Apen They have professional workers, specialized in remote technical support, offering Quick and effective solutions to resolve any type of issue. We specialize in the implementation and maintenance of computer equipment, providing solutions for business management, with the aim of improving the competitive capacity of our clients. At Apen we advise the client, without any obligation, and we make it easy to find one an effective solution that meets current market demands, tailored to the needs of each company.