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The best guarantee is the satisfaction of our customers
Welcome to the Apen Blog.
Currently, the best guarantee any company can offer is the level of satisfaction of its own customers. Apen We are aware of the importance of these opinions and are implementing a process to feedback for our customers.
With this post we want to share with you our latest success story of an implementation of a Premium maintenance to the company BSV electronics.
BSV It is a technology company that designs, manufactures, and offers electronic solutions for professionals in the swimming pool, water treatment, and lighting industries. A family business now managed by the second generation., Jordi Vila and a whole team with experience and a strong desire to work.
We spoke with Jordi Vila, manager of BSV electronics, regarding the implementation of Premium maintenance in your company.
What needs did BSV have?
JV-The main need we had in Bsv electronics It was about being able to improve our company's IT performance without neglecting the cost that this service would entail.
We wanted reduce our incidents and to keep our IT spending under control at all times.
We were very clear that it was very important for us to find a supplier who was close to us, who generated trust and that it would give a quick response to any incident and at any time.
What solution has been provided?
JV-First of all, Apen He performed a IT audit to identify our potential limitations or problem areas.
Subsequently, he proposed an upgrade of our computer infrastructure to implement a comprehensive improvement plan and a service with extended hours coverage, which would generate significant benefits for us. tranquillity in the face of possible incidents.
The fact of always having the same qualified technician Having a thorough understanding of our company will generate for us trust.
What benefits has BSV obtained?
JV-The benefits obtained are numerous, but perhaps the most important for us is that we have earned in service from minute one and with complete peace of mind.
We now have control over the costs of our IT department at all times and we have also caught up technologically.
We also have a telephone support to the user very complete which is undoubtedly an added value.
Apen We undergo regular preventative maintenance and annual check-ups to anticipate to future incidents.
We can conclude that if our company has to cover IT needs On a regular basis (due to the nature of its own business), it is time to consider hire a good IT maintenance…and in Apen, We have developed various packages of computer maintenance that perfectly adapt to the needs of our clients.
