IT maintenance, hourly rate or flat rate?

From the moment a company has to cover its IT needs periodically, due to the nature of its business, we have to consider whether it is more cost-effective to IT maintenance by hours or a flat rate.
 

What does it depend on?

 
Choosing one option over another will depend on the characteristics of the business and its IT infrastructure. We must consider several factors, such as, for example, the size of the company, the level of user knowledge, whether the server resides on-site or off-site, if equipment Is it modern or is it obsolete,…
The combination of these factors determines the best solution. Sometimes two companies with the same users have different needs due to the level of technology usage, the users' skill level, or even the suitability of the equipment for its intended use.
 

Flat rate profitability

 
We always recommend a preliminary study by qualified personnel to be able to assess all these parameters.
Logically, the flat rate It is the most advisable option when we frequently need to use technical support for problems that may arise daily. We might think we are paying a monthly fee for a service we may not use… however, the correct analysis should be that it is necessary to invest in prevention to reduce incidents, and that precisely if this service is not used…“put out fires”"It's because things are being done correctly.".
When we hire a service of all-inclusive maintenance or flat rate We ensure that the company will cover all the minimum services necessary for our business to continue operating.
 

Advantages of a flat rate

 
• Controlled spending at a fixed price. There will be no surprises when you receive the invoice for the service provided, as the price will always be the same.

• User support included. Many IT maintenance companies, such as Apen, include a telephone support service in their flat-rate plans, allowing them to remotely resolve any issues that may arise. You can find out more about the benefits. here.

• Prevention and optimization of service. The vast majority of flat-rate plans include a basic minimum services package (audits, backups, etc.), almost mandatory tasks that must be done to ensure the productivity and efficiency of the equipment that, sooner or later, you would have to hire on an hourly basis.

• Same technician, loan, hours, travel... all included. Greater confidence and peace of mind because you will always deal with the same technical team that will seek to offer you and give you the best solution to your problem, with travel, loans and hours included.

• Response and resolution time. You won't have to put your tasks on hold for long because you'll have the solution almost instantly.
 
Develop a better service flat rate IT maintenance For our clients, this has been one of the biggest challenges of Apen In recent years… our best guarantee is the satisfaction of our clients, and some of them, such as Pocurull, Caher, or Behq, tell us about the advantages of this computer maintenance system. here.