5 tools for your customer service

Customer service is one of the most effective ways to improve and differentiate yourself from the competition. A positive customer experience is key to building trust with your company.

There are various tools for customer service and today we explain five, which are based on self-service; since the customer can resolve doubts and questions by themselves.

Chatbot; It reduces customer support costs and improves the customer experience by handling frequently asked questions before contacting a live agent. It's based on Natural Language Processing technology, and users receive information from agents who appear to be real people.

Hybrid Chat; When a customer isn't satisfied with the virtual agent's response, they prefer to speak with a live, human agent. Hybrid chat can be a good solution because it allows customers to speak with either a live or virtual agent and switch between them. All the information gathered by the virtual agent is transmitted to the live agent, so the latter doesn't need to repeat all the steps with the customer.

Dynamic FAQs; They allow you to ask questions naturally, offering relevant and tailored answers to the customer's requests, thanks to Natural Language Processing technology.

Statistics; Self-service techniques increase revenue and boost brand image. By implementing natural language in self-service tools, customer service can be improved by tracking the effectiveness of content and identifying areas where users are not finding what they need.

Instant Responses; Through semantic search, the instant response system can analyze user input and guide them to the information they are looking for. The instant response technology suggests content from the moment the user begins typing a question to customer service.