Cambridge School chooses Apen for its IT management

Jim Chillman, Cambridge in-company director, He tells us about the current working relationship between his company and Apen… a success story of Maintenance Outsourcing.
The company, Cambridge School which has 8 centers and 80 employees, had the need to outsource its computing in order to reduce their incidence.
 

Customer needs

 
The main need I had Cambridge It was about being able to reduce their incidents by outsourcing their computing. All this without taking risks and with trusted technicians.
“For us, it was essential to have a single provider for all our IT needs.”.
It was very important to reinforce their security, and that meant having a quick response to any potential incidents.
 

Solutions provided by Apen

 
Apen He implemented an improvement plan that involved a progressive upgrade of the computer infrastructure and presented a proposal that adapted to the possibilities of Cambridge.
“We are very happy with our coach from Apen, he is like another member of the team… he always goes the extra mile.”.
They have telephone support available to resolve issues almost immediately.
Thanks to the implementation of a "WIKI" where all the company's information resides, including inventory, common problems, basic instructions for repetitive actions, etc., response time is greatly reduced and the customer gains autonomy.
 

Benefits for Cambridge

 
Apen has contributed to Cambridge There are several benefits, but surely the most important is that they have gained a lot in service.
“We are delighted with Apen’s professionalism; we now have a technology partner that enhances our service.”.
These days, having a good technology partner It generates much more confidence and peace of mind for our company.