Metropolitan Spain SL
«They have helped us create a homogeneous printing park with adapted and unified prices throughout the territory.»
Fabricio Paez – IT Director
HOW LONG HAVE YOU KNOWN OR WORKED WITH APEN?
We have known APEN since 2021 and it was from December 2023 that we began to work closely with them.
HOW DO THEY HELP YOU IN YOUR DAY-TO-DAY LIFE?
They handle and resolve incidents that arise both nationally and internationally, and have helped us with the unified shipment of consumables.
WHAT CHANGES OR IMPROVEMENTS HAVE YOU EXPERIENCED?
We've significantly reduced technical issues and now work with much greater peace of mind. The overall feeling is one of security, efficiency, and confidence. Day-to-day operations are smoother, and the team can focus on their work without interruption.
WHY DO YOU TRUST THEM AS A SUPPLIER?
Because they are very quick at resolving problems, they have greatly simplified our administrative processes, and we have received high-quality sales and technical service. The relationship has been excellent.
DO YOU THINK APEN ADDS VALUE TO YOUR COMPANY?
Yes. APEN outsources printing services outside of Catalonia to a specialized company that prioritizes customer service, attending to each branch promptly, sending consumables directly, and avoiding overloading the service. Furthermore, they have provided us with state-of-the-art, updated, and very robust printing hardware.
WHAT NEED DID YOU HAVE THAT HAS BEEN MET?
We needed to centralize incident management and the maintenance of printing equipment to be more efficient, optimize resources, and better control expenses.
WHAT SOLUTION HAVE THEY OFFERED YOU?
They have helped us to create a homogeneous printing park with adapted and unified prices throughout the territory.
WHAT BENEFITS HAS IT PROVIDED YOU?
The ease of managing all consumable services, incidents and maintenance across the entire territory, reducing expenses and improving the productivity of the IT area.
