Pocurull
NEEDS
We had been working with Apen for a few years and they provided us with a quality service, but from the company we were unable to keep costs under control.
“Everyone was calling to report incidents, and we had difficulty centralizing everything with one person.”
This way of managing IT wasted a lot of our time and involved a very high expense.
SOLUTION
Apen proposed a fixed-price maintenance contract that includes all the periodic preventive services, user support, and incident response that we require.
“Together we negotiated a rate that both parties felt comfortable with.”
We also have access to all our contracts and services so we can monitor them at all times. We have a tool to report any issues and track their status.
BENEFITS
Now we have a fixed fee for our IT maintenance and can focus on what really adds value to our business.
“We have achieved many benefits… the most important is the cost savings.”
Apen performs preventative maintenance tasks for us without us having to notify them, in order to keep our systems stable.
“The number of incidents has decreased because Apen works extensively on prevention.”
