Granollers Theatre
NEEDS
The need of the Granollers theater was to be able to outsource its IT services without risks and with qualified personnel to be able to meet all its needs.
“Every day’s work is different, and we have to adapt if the program requires it.”
Another basic point was to cover the works.
“During the week we need standard maintenance, but on the weekend we need extra support.”
Everything is computerized: Wi-Fi, ticket sales, ticket validation, etc., and the theater cannot be left without service at a time like this.
SOLUTION
Apen presented us with a simple but effective proposal, adapted to our possibilities.
“The solution presented by Apen fit within our budget and we felt comfortable with it.”
We have a technician assigned every two weeks, who is always the same and knows the house perfectly… it's as if he were one of the staff.
We also offer remote support on weekdays with a 4-hour response time for emergencies. If the issue occurs on a weekend, the response time is 1 hour, which is very important to us.
BENEFITS
The benefits are many, since Apen controls everything in terms of licensing, equipment, communications, etc… we are very at ease.
“Another benefit is that they are local and have technical staff resources available when there is a problem.”
