Our news
New Apen customer portal, improving service every day
The team of Apen It is constantly evolving, and for some time now one of our priorities has been the creation of a platform that offers our clients a global vision of all the contracted services with us. Thanks to this new Apen customer portal All users will be able to carry out the necessary procedures in a very simple way.
What is the Apen customer portal?
Our customer portal It is a web-based ticketing platform for customers of Apen.
A very way easy and fast to share all information about the services provided in real time. It's about gaining in services from the very first moment.
How does it work?
If you have already registered, you can access it directly. customer portal through the customer area of the website of Apen either by clicking here. Once logged in, you will have easy and intuitive access to all the information related to the services offered. Apen.
Tickets: You will be able to open and view tickets, and track the status of your incidents in real time.
Contracts: From this option you can see all current contracts and the status of each one.
Inventory: This section shows our entire inventory of computer equipment… with the possibility of filtering by type of equipment (PC, printer) or by users.
Statistics: Generate statistics for services performed, by ticket type, hours, months… and analyze them later.
Historical: Here we can consult a complete history of the invoices recorded.
Documents: Download documentation for whatever you need.
Instructions for use: A PDF that will help us understand how the customer portal works, point by point.
