{"id":6828,"date":"2017-07-13T08:21:15","date_gmt":"2017-07-13T08:21:15","guid":{"rendered":"https:\/\/www.apen.es\/?p=6828"},"modified":"2025-03-04T10:36:37","modified_gmt":"2025-03-04T10:36:37","slug":"5-eines-per-al-teu-servei-datencio-al-client","status":"publish","type":"post","link":"https:\/\/www.apen.es\/ca\/bloc\/5-eines-per-al-teu-servei-datencio-al-client\/","title":{"rendered":"5 eines per al servei d&#039;atenci\u00f3 al client"},"content":{"rendered":"<p>L&#039;atenci\u00f3 al client \u00e9s una de les maneres m\u00e9s eficaces de millorar i diferenciar-se de la compet\u00e8ncia. L&#039;experi\u00e8ncia del client en aquest servei ha de ser positiva i \u00e9s clau perqu\u00e8 l&#039;usuari torni a confiar en aquesta empresa.<\/p>\n\n\n\n<p>Hi ha diverses eines per al servei d&#039;atenci\u00f3 al client i avui n&#039;expliquem cinc, que es basen en l&#039;autoservei; ja que el client pot resoldre els dubtes i preguntes per si mateix.<\/p>\n\n\n\n<p><strong>Chatbot;<\/strong>&nbsp;redueix els costos de suport al client i en millora l&#039;experi\u00e8ncia, perqu\u00e8 gestiona preguntes freq\u00fcents abans de contactar amb un agent real. Es basa en tecnologia de Processament de Llenguatge Natural i els usuaris obtenen informaci\u00f3 dagents amb aparen\u00e7a real.<\/p>\n\n\n\n<p><strong>Xat H\u00edbrid;&nbsp;<\/strong>Quan el client no queda satisfet amb la resposta que li d\u00f3na lagent virtual, prefereix parlar amb un agent real, un agent hum\u00e0. El xat h\u00edbrid pot ser una bona idea, perqu\u00e8 permet als clients parlar amb un agent real o virtual i canviar d&#039;un a l&#039;altre. Tota la informaci\u00f3 que recopila l&#039;agent virtual la transmet a l&#039;agent real, de manera que no necessita repetir de nou tots els passos amb el client.<\/p>\n\n\n\n<p><strong>FAQs Din\u00e0miques;&nbsp;<\/strong>Permeten preguntar de manera natural, oferint respostes rellevants i adaptades a les peticions del client gr\u00e0cies a la tecnologia de Processament del Llenguatge Natural.<\/p>\n\n\n\n<p><strong>Estad\u00edstiques;<\/strong>&nbsp;Amb les t\u00e8cniques d&#039;autoservei s&#039;augmenten els ingressos i impulsa la imatge de marca. Gr\u00e0cies a una implementaci\u00f3 natural del llenguatge a les eines d&#039;autoservei es pot millorar el servei d&#039;atenci\u00f3 al client, seguint l&#039;efectivitat dels continguts i descobrint quins s\u00f3n els continguts que l&#039;usuari no troba.<\/p>\n\n\n\n<p><strong>Respostes Instant\u00e0nies;<\/strong>&nbsp;Mitjan\u00e7ant la cerca sem\u00e0ntica, el sistema de respostes instant\u00e0nies pot analitzar l&#039;imput de l&#039;usuari i guiar-lo cap a la informaci\u00f3 que esteu cercant. La tecnologia de respostes instant\u00e0nies suggereix continguts, des del moment que l&#039;usuari comen\u00e7a a escriure un dubte al servei d&#039;atenci\u00f3 al client.<\/p>","protected":false},"excerpt":{"rendered":"<p>La atenci\u00f3n al cliente es una de las maneras m\u00e1s eficaces de mejorar y diferenciarse de la competencia. La experiencia&#8230;<\/p>","protected":false},"author":4,"featured_media":6829,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[47,79,145,88],"tags":[248,250,249,251],"class_list":["post-6828","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-apen","category-centralitas-virtuales","category-comunicaciones","category-web","tag-atencion-al-cliente","tag-comunicacion","tag-herramientas","tag-mejora-atencion-al-cliente"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>5 herramientas para tu servicio de atenci\u00f3n al cliente - Apen Inform\u00e1tica<\/title>\n<meta name=\"description\" content=\"La atenci\u00f3n al cliente es una de las maneras m\u00e1s eficaces de mejorar y diferenciarse de la competencia. 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