{"id":12964,"date":"2019-02-14T17:35:41","date_gmt":"2019-02-14T17:35:41","guid":{"rendered":"https:\/\/www.apen.es\/?p=12964"},"modified":"2025-03-04T09:39:11","modified_gmt":"2025-03-04T09:39:11","slug":"nou-portal-del-client-apen-guanyant-en-servei-cada-dia","status":"publish","type":"post","link":"https:\/\/www.apen.es\/ca\/blog\/nuevo-portal-del-cliente-apen-ganando-en-servicio-cada-dia\/","title":{"rendered":"Nou portal del client Apen, guanyant en servei cada dia"},"content":{"rendered":"<p>L&#039;equip de&nbsp;<strong>Apen&nbsp;<\/strong>est\u00e0 en constant evoluci\u00f3, i des de fa temps una de les nostres prioritats \u00e9s la creaci\u00f3 d&#039;una plataforma que ofereixi als nostres clients una&nbsp;<strong>visi\u00f3 global<\/strong>&nbsp;de tots els&nbsp;<strong>serveis contractats<\/strong>&nbsp;amb nosaltres. Gr\u00e0cies a aquest nou&nbsp;<strong>portal del client d&#039;Apen<\/strong>&nbsp;tots els usuaris podran fer les gestions que necessitin de manera molt senzilla.<br>&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Qu\u00e8 \u00e9s el portal del client d&#039;Apen?<\/strong><\/h4>\n\n\n\n<p>El nostre&nbsp;<strong>portal del client<\/strong>&nbsp;\u00e9s una plataforma web de ticketing per als clients de&nbsp;<strong>Apen<\/strong>.<br>Una manera molt&nbsp;<strong>f\u00e0cil i r\u00e0pida&nbsp;<\/strong>de compartir tota la informaci\u00f3 dels serveis prestats&nbsp;<strong>en temps real<\/strong>. \u00c9s guanyar en serveis des del primer moment.<br>&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Com funciona?<\/strong><\/h4>\n\n\n\n<p>Si ja us has registrat pots accedir directament al<strong>&nbsp;portal client&nbsp;<\/strong>a trav\u00e9s de l&#039;\u00e0rea client de la web de&nbsp;<strong>Apen<\/strong>&nbsp;o&nbsp;<strong><a href=\"http:\/\/a3mobility.apen.es:8088\/S3Intranet\/Login\" rel=\"noreferrer noopener\" target=\"_blank\">fent clic aqu\u00ed<\/a><\/strong>. Un cop logejat tindr\u00e0s acc\u00e9s d&#039;una manera f\u00e0cil i intu\u00eftiva a tota la informaci\u00f3 relacionada amb els serveis que t&#039;ofereix&nbsp;<strong>Apen<\/strong>.<br><strong>Tiquets:<\/strong>&nbsp;Podr\u00e0s obrir i consultar tiquets, i seguir l&#039;estat de les teves incid\u00e8ncies a temps real.<br><strong>Contractes:<\/strong>&nbsp;Des d&#039;aquesta opci\u00f3 podreu veure tots els contractes vigents i l&#039;estat de cadascun.<br><strong>Inventari:<\/strong>&nbsp;Apartat que ens mostra tot el nostre inventari d&#039;equips inform\u00e0tics\u2026 amb la possibilitat de filtrar per tipus d&#039;equip (pc, impressora) o usuaris.<br><strong>Estad\u00edstiques:<\/strong>&nbsp;Generar estad\u00edstiques per a serveis realitzats, per tipus de tiquet, hores, mesos\u2026 i analitzar-les posteriorment.<br><strong>Hist\u00f2ric:<\/strong>&nbsp;Aqu\u00ed podrem consultar un complet hist\u00f2ric de les factures comptabilitzades.<br><strong>Documents:<\/strong>&nbsp;Descarrega documentaci\u00f3 del que necessitis.<br><strong>Instruccions d&#039;\u00fas:<\/strong>&nbsp;Un PDF que ens ajudar\u00e0 a saber com funciona el portal del client punt per punt.<\/p>\n\n\n<style>.kb-image12964_88cc96-66 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<div class=\"wp-block-kadence-image kb-image12964_88cc96-66\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/www.apen.es\/wp-content\/uploads\/2019\/02\/Post-PortalCliente.jpg\" alt=\"\" class=\"kb-img\"\/><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Com em puc registrar?<\/strong><\/h4>\n\n\n\n<p><a href=\"mailto:info@apen.es\" rel=\"noreferrer noopener\" target=\"_blank\">Poseu-vos en contacte amb el servei d&#039;atenci\u00f3 a l&#039;usuari fent clic aqu\u00ed per sol\u00b7licitar el registre al nostre portal del client i us donarem acc\u00e9s amb un usuari i contrasenya perqu\u00e8 pugueu accedir directament des de la nostra web.<\/a><\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>El equipo de&nbsp;Apen&nbsp;est\u00e1 en constante evoluci\u00f3n, y desde hace tiempo una de nuestras prioridades es la creaci\u00f3n de una plataforma&#8230;<\/p>","protected":false},"author":4,"featured_media":12965,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[47],"tags":[410],"class_list":["post-12964","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-apen","tag-portal-del-cliente"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Nuevo portal del cliente Apen, 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