{"id":20400,"date":"2020-11-03T10:30:50","date_gmt":"2020-11-03T10:30:50","guid":{"rendered":"https:\/\/www.apen.es\/?page_id=20400"},"modified":"2025-07-14T10:45:27","modified_gmt":"2025-07-14T10:45:27","slug":"centraleta-virtual","status":"publish","type":"page","link":"https:\/\/www.apen.es\/ca\/glosario-de-informatica\/centralita-virtual\/","title":{"rendered":"Centraleta Virtual. Tot el que necessites saber\u2026"},"content":{"rendered":"<style>.kb-image20400_bf0c87-4f .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<div class=\"wp-block-kadence-image kb-image20400_bf0c87-4f\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"853\" src=\"https:\/\/www.apen.es\/wp-content\/uploads\/2020\/11\/centralita_virtual.jpg\" alt=\"\" class=\"kb-img wp-image-20401\" srcset=\"https:\/\/www.apen.es\/wp-content\/uploads\/2020\/11\/centralita_virtual.jpg 1280w, https:\/\/www.apen.es\/wp-content\/uploads\/2020\/11\/centralita_virtual-300x200.jpg 300w, https:\/\/www.apen.es\/wp-content\/uploads\/2020\/11\/centralita_virtual-1024x682.jpg 1024w, https:\/\/www.apen.es\/wp-content\/uploads\/2020\/11\/centralita_virtual-768x512.jpg 768w, https:\/\/www.apen.es\/wp-content\/uploads\/2020\/11\/centralita_virtual-1170x780.jpg 1170w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/figure><\/div>\n\n\n\n<p>Quan parlem d&#039;una <a href=\"https:\/\/www.apen.es\/ca\/solucions-cloud\/centraleta-virtual\/\"><strong>centraleta virtual<\/strong><\/a> ens referim a un sistema telef\u00f2nic de centraleta IP que est\u00e0 allotjat en un servei de n\u00favol a internet, per la qual cosa el client no necessita grans oficines amb equips sofisticats i grans, excepte els terminals o els tel\u00e8fons.<\/p>\n\n\n\n<p>Les centraletes virtuals serveixen per gestionar les trucades d&#039;empreses de totes les mides: des d&#039;empreses de 1 o 2 treballadors fins a multinacionals.<\/p>\n\n\n\n<p>Com que la centraleta virtual \u00e9s un servei al n\u00favol, les extensions s&#039;hi connecten a trav\u00e9s d&#039;Internet. Les trucades entrants i sortints de l&#039;empresa, que s\u00f3n amb telefonia IP, passen sempre per la centraleta virtual, que les gestiona.<\/p>\n\n\n\n<p>Amb la centraleta virtual les empreses poden administrar tot el sistema telef\u00f2nic: des de crear extensions fins a afegir nous n\u00fameros de tel\u00e8fon, crear horaris i cues, posar m\u00fasica en espera i molt m\u00e9s.<\/p>\n\n\n\n<p>Hi ha molts m\u00e9s avantatges en utilitzar una centraleta virtual en comparaci\u00f3 de les tradicionals. Les extensions no han d&#039;estar f\u00edsicament juntes, no necessiten estar a la mateixa oficina, ni a la mateixa ciutat, ni tan sols al mateix pa\u00eds. Fonamentalment, els seus beneficis es basen en els costos i l&#039;agilitat. A m\u00e9s, les centraletes virtuals s\u00f3n molt \u00fatils per acostar-se als clients i aconseguir m\u00e9s contactes.<\/p>\n\n\n\n<p>Cada centraleta virtual ofereix un o m\u00e9s n\u00fameros de tel\u00e8fon que la fan accessible des de l&#039;exterior i que a m\u00e9s ofereix tarifes molt competitives per a trucades internacionals.<\/p>\n\n\n\n<p>Es pot configurar un protocol de recepci\u00f3 de trucades, per presentar una salutaci\u00f3 empresarial i despr\u00e9s ser portada a una extensi\u00f3 interna. Tamb\u00e9 podem aconseguir que l&#039;usuari accedeixi al departament apropiat, sense passar per una operativa i podem canviar les caracter\u00edstiques del sistema depenent de l&#039;horari. Tot i aix\u00f2, en ser un servei a internet, les funcionalitats poden augmentar i millorar en cada moment.<\/p>\n\n\n\n<p><strong>Qu\u00e8 cal tenir en compte en triar una centraleta virtual?<\/strong><\/p>\n\n\n\n<p>Les estacions telef\u00f2niques estan sempre connectades per Internet a la centraleta virtual. Gr\u00e0cies a aix\u00f2, \u00e9s possible connectar diverses seus d&#039;empreses a una mateixa centraleta virtual perqu\u00e8 gestioni totes les trucades i les l\u00ednies telef\u00f2niques de tots els treballadors.<\/p>\n\n\n\n<p>Davant d&#039;aix\u00f2, el suport t\u00e8cnic \u00e9s un dels pilars fonamentals d&#039;una centraleta virtual. A l&#039;hora d&#039;escollir un operador de telefonia IP \u00e9s molt important que ofereixi un bon suport i que realment us preocupeu per donar un bon servei al client.<\/p>\n\n\n\n<p>Ja que una centraleta virtual funciona de la mateixa manera que una centraleta tradicional, per\u00f2 sumant tots els beneficis de la tecnologia al n\u00favol, \u00e9s important cercar una opci\u00f3 que s&#039;adapti a totes les necessitats de la companyia i que a m\u00e9s presenti possibilitats d&#039;expansi\u00f3 i possibilitat de sumar noves funcionalitats.<\/p>","protected":false},"excerpt":{"rendered":"<p>Al hablar de una centralita virtual nos referimos a un sistema telef\u00f3nico de centralita IP que est\u00e1 alojado en un servicio de nube en internet, por lo que el cliente no necesita grandes oficinas con equipos sofisticados y de gran tama\u00f1o, salvo los terminales o los tel\u00e9fonos. Las centralitas virtuales sirven para gestionar las llamadas&#8230;<\/p>","protected":false},"author":4,"featured_media":0,"parent":6185,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-landing-glosario.php","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-20400","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Centralita Virtual. 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